Know Before You Go
Got questions? We’ve got answers. Here’s everything you need to know before you arrive—so you can focus on relaxing, not overthinking
About your stay
Q: What’s the best room for me?
Looking for something cozy and private? The Gypsea Hut is perfect for couples
Coming with friends or family? Our Beach Bungalow or Beach Bungalow Family offers plenty of room to share
Feeling a little adventurous? Our Terra Tents are for those who love the roughing it in style.
Still not sure? Message us—we’ll help you find the one that feels just right for you.
Q: What’s included in my room?
Each air-conditioned room comes with hotel-quality bedding, fresh towels and essentials like eco-friendly toiletries. Some rooms have private bathrooms, others share a luxe communal one — check the listing to be sure!
Q: What time is check-in and check-out?
Check-in: 2:00 PM-6:00 PM
Check-out: 8:00 AM- 11:00 AM
Early check-in and late check-out are subject to availability — feel free to ask!
Q: Is breakfast included?
Breakfast isn’t included but we offer complimentary morning snacks by the beach to get your day started.
Q: Do you provide toiletries?
Yes, we do! You’ll find thoughtfully curated, refillable toiletries in your room—just the essentials for a comfortable stay.
Q: Can I bring my kids?
We love little adventurers! Some of our rooms are better suited for couples, but we do allow 1 child in certain accommodations. Message us to double-check what works best
Q: What kind of vibe can I expect at your resort?
Think laid-back beach energy meets boutique charm. We’re all about slow mornings, barefoot afternoons, and cozy, thoughtful spaces designed to help you unwind.
Booking and Payment
Q: How do I book a room?
Just click on the book now button on the upper right hand corner or book through your favorite OTA (like Airbnb, Agoda, or Booking.com). Choose your dates — any available discounts will apply automatically!
Q: Do you offer discounts?
Yes! We have multiple offers.
We have an early bird online discount available exclusively on our website
- Book 90+ days ahead → Get 20% off
- Book 60+ days ahead → Get 15% off
- Book 30+ days ahead → Get 10% off
No code needed — just pick your dates and you’re good.
We also have little games at the resort where you can get special discounts if you participate!
Q: Do you honor senior citizen or PWD discounts?
Yes we do — just let us know ahead and present a valid government-issued ID upon booking or check-in for verification. In some cases, we may ask for additional proof to confirm eligibility. Please note that discounts apply to the actual rate booked and cannot be combined with other ongoing promotions or discounted rates
Q: How do I confirm my booking?
To confirm your booking, please settle payment within 24 hours using the xendit link sent to your email. Once payment is received, you’ll get a confirmation message.
Q: Can I reserve with partial payment?
We require full payment to confirm bookings. Don’t worry — once you reserve, you’ll have 24 hours to complete your payment
Q: What’s your cancellation policy?
If you cancel, 50% of your reservation is charged.
No-shows and last-minute cancellations (1–2 days before arrival) are non-refundable. Full Policy below
Cancellations and Changes
Q: Do you offer refunds if I cancel?
Cancellations are subject to a 50% fee. Please note we don’t provide refunds for no-shows, shortened stays, or partial cancellations
Q: What if the resorts cancel my booking?
If we need to cancel due to unforeseen events (like weather or emergencies), you can choose between a refund (minus service fees) or a free reschedule within 1 year.
Q: Can I reschedule my stay?
Yes! Here’s how rescheduling works:
- Free rescheduling if requested at least 7 days before arrival
- 50% rescheduling fee for changes made 3–6 days before arrival
- No rescheduling for requests made 1–2 days before arrival
- Rescheduling is allowed once and must be used within 3 months
Note: Once your new dates are confirmed, the reservation is final. Additional charges may incur fees and are subject to availability.
Q: Can I cancel or reschedule a discounted or voucher booking?
Promo bookings, vouchers, and discounted stays are non-refundable and non-transferable.
However, you may reschedule once (at least 7 days in advance), subject to availability.
Missed stays or late cancellations will result in forfeiture of the promo or voucher.
Q: Is there a grace period after booking?
Yes! You may cancel within 1 hour of confirming your booking for a full refund (minus a ₱200 service fee).
We also offer a one-time courtesy reschedule if requested within 24 hours of booking.
Q: How do I cancel or reschedule my booking?
All requests must be sent in writing via email or official direct message.
Cancellations and changes are only valid once we acknowledge and confirm them in writing.
Q: How are refunds processed?
Refunds are only issued after full payment and bank clearance.
We do not provide on-site cash refunds. Refunds are sent via mobile banking to the original payer and may take up to 7 days to process.
Food, Drinks and Corkage
Q: Is there food available at the resort?
Yes! Noga, our in house beach bar and lounge offers curated Asian-Mediterranean cuisine from 3:00 pm to 10:00 pm — Think healthy, filling, and photogenic.
Q: Can I bring my own food or drinks?
You’re welcome to bring snacks and drinks! Just no cooking in the rooms, please. We’ve got a shared dining area where you can hang out and eat comfortably.
Q: Can we cook at the resort?
Cooking in or near the rooms isn’t allowed. We have a shared guest kitchen and dining area you’re welcome to use.
Q: Is there a corkage fee?
No corkage for small snacks. For alcoholic drinks, corkage is ₱800 per room. If you’re bringing big food trays or planning a celebration, just let us know in advance.
Amenities and Activities
Q: What kind of extras do you offer?
We’ve got fun add-ons like:
- Casual beachside massages
- Bespoke bonfire nights (snacks optional!)
- Barefoot & Creative painting sessions
- Dusk & Dine beachside picnics
- Suite Surprise – Celebration room setups
You can book these after your reservation — we’ll send you the add-ons menu.
Q: Is there mobile signal or WiFi?
Yes! We’ve got free WiFi for light browsing and messaging. Smart usually has a good signal, but it’s still a great time to unplug.
Q: Is there parking?
Yes, we have free on-site parking for guests.
Q: Can we bring a videoke machine or speaker?
To keep the peaceful beach vibe, we don’t allow videoke or loud speakers. After 10 PM, we keep noise to a minimum so everyone can enjoy a restful stay
Pets, People and Policy
Q: Are pets allowed?
We’re partly pet-friendly 
We have one room where small, well-behaved dogs are welcome. The rest of our rooms are pet-free to keep them allergy-safe and clean.
Q: Is there a curfew?
No curfew — but we ask guests to keep noise down after 10:00 PM so everyone can enjoy the peace and waves.
Q: Is smoking or vaping allowed at the resort?
For the comfort of all guests, Luna & Sol is a smoke-free resort. This includes cigarettes, vaping, and any form of smoking in all rooms and common areas. We kindly ask that you step outside the property if you need to smoke
Q: Can we rent the whole place for events or retreats?
Yes, we host private stays, intimate weddings, and wellness retreats. Drop us a message and let’s make something beautiful happen.